Question 1

What are the benefits of using GentlGlow's clean towels over abrasive face towels?

Accepted Answer

GentlGlow's clean towels are designed to offer a superior skincare experience compared to traditional abrasive face towels. Here are some key benefits:

1. Gentle on Skin: Our towels are made from ultra-soft, natural fibers that are gentle on your skin, reducing the risk of irritation and abrasion that can be caused by rougher, traditional towels.
2. Enhanced Hygiene: Each towel is designed for single use, which means you're always using a fresh, clean towel. This helps in reducing the spread of bacteria and other impurities that can accumulate on regular towels over time.
3. Eco-Friendly Material: GentlGlow's clean towels are made from sustainable, biodegradable materials, making them an eco-friendly choice for your skincare routine.
4. Versatile Use: These towels are not only perfect for facial cleansing but can also be used for applying skincare products, removing makeup, or as a refreshing wipe during the day.
5. Suitable for Sensitive Skin: The soft, hypoallergenic nature of our towels makes them ideal for all skin types, including sensitive skin, ensuring a safe and comfortable cleansing experience.

Question 2

Can GentlGlow towels be used for removing makeup?

Accepted Answer

Absolutely! GentlGlow clean towels are an excellent choice for makeup removal. Our towels are designed with soft, absorbent fibers that are gentle on your skin, making them ideal for removing all types of makeup, including foundation, eyeshadow, mascara, and lipstick. Here's why they are effective:

1. Gentle on Skin: The ultra-soft nature of our towels ensures that your skin is not irritated or abraded during makeup removal, which is especially important for the delicate skin around your eyes and lips.
2. Highly Absorbent: Our towels can effectively absorb makeup and skin impurities, ensuring a thorough cleanse.
3. Hygienic and Convenient: As single-use towels, they provide a hygienic alternative to reusable cloths that can harbor bacteria over time. This means you're using a fresh, clean towel each time, which is crucial for maintaining healthy skin.
4. Easy to Use: Simply dampen the towel with water or your preferred makeup remover and gently wipe across your face. The towel efficiently removes makeup without the need for harsh rubbing.
5. Environmentally Friendly: Made from biodegradable materials, our towels offer an eco-conscious way to remove makeup without compromising on quality or effectiveness.

Whether you’re at home or on the go, GentlGlow clean towels provide a practical and skin-friendly solution for makeup removal, keeping your skincare routine simple and sustainable.

Question 3

What is your return policy?

Accepted Answer

At GentlGlow, we strive to ensure our customers are completely satisfied with their purchases. If for any reason you are not entirely happy with our products, here is our return policy:

1. 30-Day Return Window: You can return any product within 30 days of purchase if it doesn't meet your expectations.
2. Easy Return Process: To initiate a return, simply contact us at info@gentlglow.com (mailto:info@gentlglow.com)with your order details. Our customer service team will guide you through the process and provide any necessary information.
3. Refund Policy: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
4. Exchange Option: If your product is defective or damaged, we are happy to exchange it for the same item. Please reach out to us for further instructions on exchanges.

Question 4

Can I change or cancel my order after placing it?

Accepted Answer

Yes, you can! At GentlGlow, we understand that sometimes you might need to change or cancel your order after it has been placed. We aim to provide flexibility to ensure your satisfaction. Here’s how you can do it:

1. Contact Us Promptly: If you need to change or cancel your order, please contact us as soon as possible. The quicker you get in touch with us, the more likely it is that we'll be able to accommodate your request.
2. Email: You can email us at info@gentlglow.com (mailto:info@gentlglow.com)or call our customer service team. Please have your order details handy, such as the order number, so that we can assist you efficiently.
3. Order Processing Time: Please note that once an order has been processed and is in the shipping stage, we may not be able to change or cancel it. However, we will do our best to accommodate your request where possible.
4. Refunds and Confirmations: If your order is successfully cancelled, and a refund is due, we will process it promptly. You’ll receive a confirmation email once the cancellation is complete and any refunds have been processed.

At GentlGlow, we are committed to ensuring a seamless shopping experience. If you have any concerns or specific requests regarding your order, don’t hesitate to reach out to us – we’re here to help!